Posts Tagged ‘customer service’

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“Friends are friends forever”

Friday, March 16th, 2012
Friends

Thanks to our Friends

As the song goes, Friends are friends forever. If only that were true. We have seen friends come and then move on. We are still friends, but we don’t seem to have time to see or talk to each other.

It’s not like we don’t care for each other anymore. It just seems that life has taken a turn and somehow I missed the turn and got side tracked.  Well, before some of our friends move on to a new city or  a new life, I want to say thanks and I do really care.

 

Thanks to our friends for this great honor
This award means a lot to us. My employees are the reason we received this.
They work hard and long hours and they really do care.
They care that you get great service and fair pricing.
They care that your home is safe and you can rest easy when we come to your house to work.

 

 

 

 

 

 

 HOME DEPOT   SouthWest Division  VOICE of the CUSTOMER AWARD

 

This was awarded to us by Home Depot Inc by the survey they do for all their outside contractors. This includes painters, flooring, plumbing, etc. We recieved the highest score in the Division of all the Home Depot Contractor. The scoring was done by an outside polling firm that contacted Home Depot customers and rated the contractor that provided the service in their home.

 

Of course, I don’t want my friends from last year to miss out gratitude and thanks for last years ANGIE’S List Super Super Service Award  2010

 

 

 

 

 

 

 

 

Jeffries electric has great residential electric repairs and commercial electric repairs. We install 200 amp panels and replace federal breaker panels. We install landscape lights and recessed lights. We fix electrical plugs and electrical switches and 3 way switches. we are your Denton electrician, Coppell electrician, lewisville electrician, highland village electrician, Frisco electrician, Plano electrician, corinth electrician. We fix gfci plugs and repair breakers. We install whole house surge protector. Licensed electrician and insured electrician. Add phone outlets. We repair landscape lights. We fix light switches. Install ground rod. Electric repair work should be performed by a licensed electrician. Be safe and turn off the breaker first.

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Open market did not help electric prices or service

Wednesday, July 27th, 2011

“We may have dozens of companies competing for customers under the state’s electric deregulation law, but unfortunately that has not translated into better service”

Please read this whole article from the Ft. Worth Star

Read more: http://www.star-telegram.com/2011/07/25/3245124/complaints-about-electric-service.html#ixzz1TL2EUeC8

I must agree with the Star Telegram in this piece. I have seen the response from my customers each time we must deal with the retail power providers. The old line and pole companies seem to be swimming in red tape and regulations. Unless you have a co-op such as Co-serve or Denton Municiple Electric serving your area, you will be in for a bad surprise when you call for service to the lines or for a power outage.

Jeffries electric has great residential electric repairs and commercial electric repairs. We install 200 amp panels and replace federal breaker panels. We install landscape lights and recessed lights. We fix electrical plugs and electrical switches and 3 way switches. we are your Denton electrician, Coppell electrician, lewisville electrician, highland village electrician, Frisco electrician, Plano electrician, corinth electrician. We fix gfci plugs and repair breakers. We install whole house surge protector. Licensed electrician and insured electrician. Add phone outlets. We repair landscape lights. We fix light switches. Install ground rod. Electric repair work should be performed by a licensed electrician. Be safe and turn off the breaker first.

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master electrician in Plano dicusses – tdlr 3

Friday, January 7th, 2011

Jeffries electric works to insure you receive the best electrical repairs possible. Below is a list of people cited by the tdlr for not following the statutes and rules of the State of Texas. If you find a person that does not have a TECL # on their business card. You can go to the State web site and find if they in fact have a license. You will find a link at the bottom of the next paragraph.

Agreed Orders Entered Against Electricians

AUSTIN – The Texas Department of Licensing and Regulation (TDLR) entered Agreed Orders against the following electricians for electrical activity violations.

Robert N. McCormick of Carrollton: LICENSE REVOKED
-McCormick was convicted of a felony or misdemeanor that directly relates to the duties and responsibility of an electrician

Perry Coleman of Texas City: $3,000 Administrative Penalty
-Coleman, without the required license, placed a bid and entered into a contract to furnish labor and/or materials to rewire a house
-Coleman provided non-exempt electrical work at the contract address
-Advertised on a business card that did not display Cole’s state license number

Shane T. Lynn, d/b/a Absolute Air Condition & Heating of Azle: $2,250 Administrative Penalty
-Lynn contracted for and performed non-exempt electrical work without holding an electrical contractor license
-Failed to include the sentence “Regulated by The Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, 1-800-803-9202, 512-463-6599” on a company invoice

William Taylor, d/b/a Freedom Electrical Services of Houston: $2,000 Administrative Penalty
-Taylor offered to perform electrical services without holding a license issued by TDLR

Gary W. Williamson, d/b/a Milsap Electric of Sulphur Springs: $1,500 Administrative Penalty
-Williamson allowed Milsap Electric to represent to the Commission the he was employed by the company as a Master Electrician when, in fact, he was a full-time employee of Sulphur Springs ISD

Armando Bustamente of Spring: $1,000 Administrative Penalty
-Bustament offered to perform electrical service without holding an electrical contractor license

James L. Smith of Katy: $1,000 Administrative Penalty
-Smith offered to perform electrical service without holding an electrical contractor license

Jerry Cline of Snyder: $1,000 Administrative Penalty
-Offered to perform electrical service without holding an electrical license

Brenton Constantine, d/b/a Mr. Fix-It of Missouri City: $1,000 Administrative Penalty
-Constantine offered to perform electrical service without holding an electrical license

Clarence Beatty, d/b/a Eagle Creek Construction of Tyler: $1,000 Administrative Penalty
-Employed an apprentice electrician with an expired license to perform non-exempt electrical work at a jobsite

Forest Shaw, d/b/a Infinity Electrical Resources, Inc. of Plano: $750 Administrative Penalty
-Employed an unlicensed electrician to perform non-exempt electrical work at a jobsite

Onesimo “Roger” Martinez of Corpus Christi: $750 Administrative Penalty
-Advertised to perform electrical work but did not hold the required electrical license

Texas Occupations Code 1305.151 states an individual may not perform or offer to perform electrical work or residential appliance installation unless they hold an appropriate license issued by TDLR. If you have a question about your license or if you are unsure whether you are exempt under the Code please call TDLR’s Customer Service at (800) 803-9202 or email TDLR at electricians@license.state.tx.us.

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Can I toot my own horn a little ?

Sunday, January 2nd, 2011

We just received notice from Angie’s List , that we have been awarded a new Customer Service Rating. The new rating is ” Super Service”

For those of you that use Angie’s List, you know about the quality of the contractors that are made available through the Angie’s List website. You have to be referred to Angie’s List, you cannot just apply and be added to the list.  They check your references and prior work and then they make a decision to let you become a member or their referral club.
Our customers send comments and referrals to Angie’s List. We are then graded and the grade we received was ” Super Service “.

You don’t have to be a member of Angie’s List to get Super Service. We strive to make all our customers Super satisfied with our service and the quality of our work. We want you to feel good about the decision you make to hire Jeffries Electric to work in your home or business.

Just call or email us. This way, at least you know what a lot of other homeowners think about our customer service and the quality of our work.

Oh, by the way. We really do enjoy your comments. And if I may, would you mind going to our Facebook page (Jeffries Electric) and posting your comments. They do help and they also help us to keep our advertising costs down. This means lower prices for the customer.

Jeffries Electric brings great value and quality to your home. We want you to feel safe and be safe and enjoy your greatest investment for years and years to come. We are your Lewisville electrician and Denton electrician. We replace 200 amp panels and install great landscape lighting. We are your Plano electrician and Coppell electrician. Need recessed lights or a GFCI outlet? Call today. We are your Frisco electrician and Flower Mound electrician. Our licensed electricians can install a new plug and whole house surge protection. Please replace your Federal Pacific Breakers. They can be dangerous.

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Thanks to our electricians and dispatchers. Another feather in our cap.

Thursday, December 23rd, 2010

I have written about this same subject in the last few days. Here is another example of the great work our people do. Thanks to all our employees for making our customers so happy. Here is the latest award from our customers. This press release is from Angie’s List.

           www.angieslist.com 

 

Jeffries Electric Earns Coveted Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

 

Jeffries Electric has been awarded the prestigious 2010 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the companies rated on the nation’s leading provider of consumer reviews on local service companies.

“Our Super Service Award winners are the cream of the crop when it comes to providing consistently high quality customer service, as judged by the customers who hired them,” said Angie Hicks, founder of Angie’s List.

David Jeffries credits the award to the employees. He says the dispatchers, office personnel and electricians all work as a team to deliver top quality service to all our customers. “We have the best team of people to serve the best customers.”

Angie’s List Super Service Award winners have met strict eligibility requirements including earning a minimum number of reports, an exemplary rating from their customers and abiding by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List, but members can find the 2010 Super Service Award logo next to company names in search results on AngiesList.com.

2010 Super Service Award

 

Angie’s List collects consumer reviews on local contractors and doctors in more than 500 service categories. Currently, more than 1 million consumers across the U.S. rely on Angie’s List to help them make the best hiring decisions. Members get unlimited access to local ratings via Internet or phone, exclusive discounts, the Angie’s List magazine and help from the Angie’s List complaint resolution service. Take a quick tour of Angie’s List and view the latest Angie’s List news.

Jeffries Electric is an award winning electrician. We are your Coppell electrician, Lewisville electrician, FlowerMound electrician, Denton electrician, and Plano electrician. We install recessed lights and 200 amp panels. We replace Federal Pacific breakers and install whole house surge protectors. We are your Frisco electrician and Highland Village electrician. We replace or fix gfci outlets and install new circuit breakers and new 220 volt circuits.

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