That Is Shocking! Blog | Jeffries Electric | Serving North Texas for over 27 Years

I have written about this same subject in the last few days. Here is another example of the great work our people do. Thanks to all our employees for making our customers so happy. Here is the latest award from our customers. This press release is from Angie’s List.

           www.angieslist.com 

Jeffries Electric Earns Coveted Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

Jeffries Electric has been awarded the prestigious 2010 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the companies rated on the nation’s leading provider of consumer reviews on local service companies.

“Our Super Service Award winners are the cream of the crop when it comes to providing consistently high quality customer service, as judged by the customers who hired them,” said Angie Hicks, founder of Angie’s List.

David Jeffries credits the award to the employees. He says the dispatchers, office personnel and electricians all work as a team to deliver top quality service to all our customers. “We have the best team of people to serve the best customers.”

Angie’s List Super Service Award winners have met strict eligibility requirements including earning a minimum number of reports, an exemplary rating from their customers and abiding by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List, but members can find the 2010 Super Service Award logo next to company names in search results on AngiesList.com.

2010 Super Service Award

Angie’s List collects consumer reviews on local contractors and doctors in more than 500 service categories. Currently, more than 1 million consumers across the U.S. rely on Angie’s List to help them make the best hiring decisions. Members get unlimited access to local ratings via Internet or phone, exclusive discounts, the Angie’s List magazine and help from the Angie’s List complaint resolution service. Take a quick tour of Angie’s List and view the latest Angie’s List news.

Jeffries Electric is an award winning electrician. We are your Coppell electrician, Lewisville electrician, FlowerMound electrician, Denton electrician, and Plano electrician. We install recessed lights and 200 amp panels. We replace Federal Pacific breakers and install whole house surge protectors. We are your Frisco electrician and Highland Village electrician. We replace or fix gfci outlets and install new circuit breakers and new 220 volt circuits.

We recently were called to attend a  conference in Dallas with a company we partner with to supply electrical service and repair.  Some of you know them by the big orange box and the words on their sign ” Home Depot”. More on this shortly.

Every time I buy something in a Home Depot store, I noticed the cashier gives me a receipt and asks me to go online for a chance to win something or a special offer. I must admit, I have not done this. When I have comments for the store, I usually find the store manager and tell them my comments. I found out there is more to this than I expected. This cash register receipt is also an invitation to an online survey of “How well did we serve you?

One stands out as a leader in energy

I work for 15 stores over the N. Texas area of Denton Co, Collin Co. , Dallas and Tarrant Co. As we are in these stores quite often, I often know these employees by their 1st name.  They sent us lots of great customers.

Seems that Home Depot is very interested in how their outside contractors treat their customers. They spent a lot of time and resources to check on all the different trades and ask lots of questions so that they will know how we perform.

The meeting  we were “invited ” to last month turned out to be more than we expected. We were awarded the top customer service score among our peers in the region.  The award is called the Voice of the Customer, or VOC.  I will quote the plaque we received from Home Depot citing our customers opinion.

Jeffries Electric

In recognition of Outstanding Leadership, Initiative

and Execution in support of

Home Services Programs

Your continued Excellence in VOC

have resulted in Top Regional Performance 

Best in Class YTD 2010 VOC 

Southwest Region

Score    9.85

Signed   Dave Welch                                                                              Regional Services Manager

Top Score is 10. There is still room for improvement, but I have to tell you, this award is for my dispatchers, office administrator, and electricians. They are the people that are the face of this company and the ones that do the yeoman’s share of work.

Congratulations to the Jeffries Electric Team for all the hard work and a job well done!    

As I was writing this, I found out we were awarded a “Super Service” badge by Angie’s List. I will find out about this award and keep you up to date. I really do have a great team.

Jeffries Electric is your Plano electrician and lewisville electrician. We are your Denton electrician and Flowermound electrician. We install 200 amp panels and fix gfci outlets. We install awesome landscape lighting and can fix a switch or install whole house surge protectors. We are your coppell electrician bringing new circuits and new recessed lights to light up your life. Got a wiring problem, call us. We can help with your electrical needs.